Service mapping
Connect critical workflows with applications, identity, network, infrastructure and suppliers.
Platform
Platform · Observability
Observability focused on the services people need to use.
Connect availability, infrastructure and performance signals to business services so emerging problems are easier to understand and act on.
The business challenge
A green server does not always mean a working service.
A portal can load while sign-in fails, and a database can run while orders cannot be submitted. Tool-by-tool monitoring often leaves the responder to discover these dependencies during the outage.
We define important user journeys, map the supporting systems and organize the available telemetry around those services. The aim is a smaller set of useful, owned alerts rather than a wall of charts.
Core capabilities
One managed outcome, supported by connected capabilities.
The service is assembled around the business result, not around a collection of disconnected products.
Availability checks
Monitor selected user-facing and infrastructure conditions with clearly stated coverage.
Signal correlation
Bring relevant metrics, events and logs into a common service and time context.
Actionable alerting
Route meaningful conditions to an owner with business impact and a first investigation step.
What you receive
Operational outputs your team can actually use.
Every engagement produces visible evidence, priorities and decisions. The value is not limited to access to another tool.
Critical-service and dependency map.
Monitoring and alert coverage register.
Service health view with source freshness.
Availability and incident trend summary.
Clear scope
What this service does and does not promise.
Visibility is limited to connected sources, approved checks and their retention.
Correlation helps investigation but does not automatically prove root cause.
Custom application instrumentation and large-scale log ingestion require separate scoping.
Plans and pricing
A practical starting point for this outcome.
Standard provides the monitoring foundation; advanced correlation, SIEM and custom coverage are scoped in higher tiers.
The plan baseline and implementation terms are shown clearly. Infrastructure, third-party licenses, telemetry volume, extra locations and extended coverage are confirmed during scoping.Recommended starting planStandard · Business Resilience
$149/managed entity/month
10-entity minimum · $1,490/monthImplementation from $990
Start with your environment
Define the smallest scope that creates a useful result.
We will identify the priority systems, existing tools and practical first milestone before proposing a managed plan.